Shipping
Shipping
What is your Shipping Policy?
We strive to make shipping simple and fair! Your shipping costs are calculated based on the items in your cart and your delivery location. While some orders may qualify for free shipping, certain items such as heavier or bulkier items may incur a...
What is the free shipping policy?
Free Economy Shipping applies to select items at StateLineTack.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items...
How is the shipping weight charge calculated for my order?
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.
What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the...
What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for...
What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will...
Can I ship my order to Alaska or Hawaii?
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from...
Can I ship my order internationally?
StateLineTack.com is happy to accept orders from friends around the globe. We have partnered with Bongo International to service our international customers. You will be transferred to Bongo’s secure International Checkout page. There you will...
Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive...
Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
General Shipping Info
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1.888.809.0751....
Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused...
May I choose my shipping carrier?
No. You may choose only the delivery method.
Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.809.0751. You must save all shipping and merchandise packaging.
Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat)...
Why does "Next Day", "2 Day Shipping" or "3 Day Shipping" deliveries sometimes take longer than that to arrive?
Next Day, 2 Day Shipping and 3 Day Shipping orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2 Day Shipping...
How long will it take for me to receive a credit once I return an item?
We administer return credits within 7-10 business days once received in our return center.
Are there any shipping restrictions based on delivery location?
*Economy shipping available only to the 48 contiguous United States. Some restrictions and charges may apply.*Ground shipping available to the entire United States. Some restrictions and charges may apply.*Air shipments (2 Day Shipping and Next Day)
Vaccine Shipping Information
Vaccines are nonreturnable and nonrefundable. Never put vaccines in a freezer. Vaccines are shipped in an insulated envelope or cooler with cold packs. Once delivered place promptly in refrigerator as cold packs will melt. Vaccines are shipped on the