StateLineTack

If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.809.0751. You must save all shipping and merchandise packaging.

Who do I call if my merchandise arrives broken or damaged from the carrier?

Shipping

What is your Shipping Policy?

What is the free shipping policy?

How is the shipping weight charge calculated for my order?

What is an Oversize charge?

What are the weight and size limits for shipping?

What happens when I order a heavy or bulky item?

Can I ship my order to Alaska or Hawaii?

Can I ship my order internationally?

Items Ship Separately

Green Shipping

General Shipping Info

Must I sign for my delivery?

May I choose my shipping carrier?

Is expedited shipping available on all products?

Why does "Next Day", "2 Day Shipping" or "3 Day Shipping" deliveries sometimes take longer than that to arrive?

How long will it take for me to receive a credit once I return an item?

Are there any shipping restrictions based on delivery location?

Vaccine Shipping Information

Can I track my order online?

How can I pay for my order? What methods of payment do you accept?

Must I pay sales tax?

How long will it take my order to arrive?

What delivery area is covered by StateLineTack.com?

How can I review order details?

What is a backorder?

What items can be backordered?

Did you receive my order?

Can I change or cancel my order?

What are the shipping options for my order?

Ordering

What is your return policy?

Will I be reimbursed for my return shipping costs?

How do I report a damaged or defective product?

Can you replace my order?

Promotional Exclusions?

How do I initiate a return?

What happens if I ship back an item without an RA#?

Are there restocking or handling fees?

Who pays for return shipping?

When will I receive a refund?

Can I return prescription medications or vaccines?

What about saddles?

What about bits or horse mouth equipment?

What if the item arrives missing, damaged, defective, or incorrect?

Are there exclusions for returns?

What is the policy regarding service, pricing, or market changes?

Returns

What is State Line Tack’s Auto Ship/Subscription Program?

Are there any commitments or fees for Auto Ship/Subscription?

How do I determine which products are eligible for Auto Ship/Subscription?

What payment methods are accepted for Auto Ship/Subscription orders?

How do I update the credit card on file or select a different card?

When will my first Auto Ship/Subscription order be processed?

How will I know when an order has been sent out?

Where can I manage my Auto Ship/Subscription details?

Am I able to change or add items to my Auto Ship/Subscription order?

How do I adjust my Auto Ship/Subscription schedule?

How do I pause an Auto Ship/Subscription delivery?

Why was my Auto Ship/Subscription placed on hold?

Can I update my Auto Ship/Subscription delivery address?

How do I cancel my Auto Ship/Subscription plan?

What happens if my Auto Ship/Subscription item is unavailable or back-ordered?

How are discounts calculated for Auto Ship/Subscription items?

Autoship/Subscriptions

Who do I call if my merchandise arrives broken or damaged from the carrier?Updated 2 months ago