Returns
Returns
What is your return policy?
View our complete Return/Refund Policy: https://www.statelinetack.com/policies/refund-policy State Line Tack’s return policy allows you to return item(s) within 30 days from date received. Item(s) must be new, unused, in original condition and...
Will I be reimbursed for my return shipping costs?
StateLineTack.com does not reimburse return shipping for products returned for reasons that are not the fault of StateLineTack.com.
How do I report a damaged or defective product?
Call Customer Service at 1.888.809.0751 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
Can you replace my order?
Yes, depending on the availability of the items. Call Customer Service at 1.888.809.0751.
Promotional Exclusions?
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to...
How do I initiate a return?
Contact us or call us at 1.888.809.0751 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the...
What happens if I ship back an item without an RA#?
Returns shipped without a Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee.
Are there restocking or handling fees?
Yes — a 20% restock fee may apply for any items returned dirty, with traces of animal hair, missing parts or packaging, or deemed unsellable. For saddle returns, a 10% restocking and handling fee applies. Used saddles cannot be accepted.
Who pays for return shipping?
Return shipping costs are non-refundable, unless the item is being returned due to our error (e.g. damaged, defective, wrong item sent). We encourage you to send returns prepaid via UPS or FedEx, and save the shipping receipt and tracking number.
When will I receive a refund?
Your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card (Visa, Mastercard, or American Express), retain it to ensure proper credit.
Can I return prescription medications or vaccines?
No — prescription medications and vaccines are not returnable. Federal and state regulations prohibit returns for these items, except in the case of a manufacturer recall.
What about saddles?
Saddles must be returned unused under the standard return policy. Saddle returns are subject to a 10% restocking and handling fee. Used saddles will not be accepted.
What about bits or horse mouth equipment?
Bits placed in a horse’s mouth may not be returned, due to health concerns and some state laws.
What if the item arrives missing, damaged, defective, or incorrect?
You must contact us by phone or email within 10 days of receipt so that customer care can provide next steps. After 10 days, you must contact the manufacturer about defective or damaged merchandise.
Are there exclusions for returns?
Yes — certain categories are not returnable: pharmacy items, books, computer software, bits, undergarments, food items, dewormers, flea & tick products, special orders (non-stock or large quantities), discontinued items, and other select products....
What is the policy regarding service, pricing, or market changes?
Prices and promotions are subject to change without notice. Some products are excluded from discounts. Items sold with quantity discounts and returned may be charged at original sale price if they no longer qualify. We are not responsible for...