Autoship/Subscriptions

What is State Line Tack’s Auto Ship/Subscription Program?

Welcome to the easiest way to save time and money on your favorite supplies. You’ll never have to worry about running out of the products you need the most, plus you’ll receive an additional discount on our already low prices. The convenience of...

Are there any commitments or fees for Auto Ship/Subscription?

There are no commitments or fees with State Line Tack’s Auto Ship/Subscription Program — and you can cancel an upcoming shipment at any time.

How do I determine which products are eligible for Auto Ship/Subscription?

Eligible products will be noted on the item detail page. You’ll see the item has an Auto Ship/Subscription selection option along with a drop-down menu to choose the product delivery frequency rate.

What payment methods are accepted for Auto Ship/Subscription orders?

To enroll in the Auto Ship/Subscription Program we require a credit card to be placed on file to be used for Auto Ship/Subscription orders. Auto Ship/Subscription items are paid for as they are shipped. Your card on file will be charged the price...

How do I update the credit card on file or select a different card?

Payment methods can be updated or changed via the Edit link under Payment Information in the Manage My Auto Ship/Subscription Details section of My Account. This interface will allow you to update the current credit card, select another credit...

When will my first Auto Ship/Subscription order be processed?

We begin processing your order as soon as “Submit Order” is clicked! Future shipments will automatically be processed based on the schedule you select during your initial order. On your scheduled shipment date, we will process your order in our...

How will I know when an order has been sent out?

We send out a convenient reminder approximately one week before each of your scheduled shipments. The notification is to provide time to make any necessary updates to your order, including your delivery schedule, item quantity, or payment method...

Where can I manage my Auto Ship/Subscription details?

After placing your first order, the Auto Ship/Subscription details can be accessed on the Manage My Auto Ship/Subscription Details page under My Account. There you can change the frequency, shipment date, and payment method as well as pause, skip...

Am I able to change or add items to my Auto Ship/Subscription order?

At the current time, you will have to cancel the Auto Ship/Subscription and place another order for the new or additional Auto Ship/Subscription items. If you’d like assistance with this process, please contact Customer Service online or call us...

How do I adjust my Auto Ship/Subscription schedule?

To adjust your Auto Ship/Subscription schedule, please visit the Manage My Auto Ship/Subscription Details page of My Account. You can pause, skip the next delivery, change the next shipment date and frequency, update the quantity, or cancel your...

How do I pause an Auto Ship/Subscription delivery?

You can pause, skip the next delivery, re-schedule, or change the quantity or frequency of your next shipment at any time on the Manage My Auto Ship/Subscription Details section of My Account. To pause your Auto Ship/Subscription, simply click on...

Why was my Auto Ship/Subscription placed on hold?

If any problems arise with your Auto Ship/Subscription payment method, we will notify you via e-mail using the address associated with your account, asking that you resolve the problem. All Auto Ship/Subscription orders will be placed on hold, and...

Can I update my Auto Ship/Subscription delivery address?

For security purposes, your shipping information cannot be updated online at this time. We apologize for any inconvenience this might cause, and our Customer Service team will gladly assist you if you would like to update your shipping...

How do I cancel my Auto Ship/Subscription plan?

To cancel your Auto Ship/Subscription plan at any time, visit the Manage My Auto Ship/Subscription Details section of My Account. To cancel your Auto Ship/Subscription, simply click on the “Cancel Auto Ship/Subscription” link on the Manage My Auto...

What happens if my Auto Ship/Subscription item is unavailable or back-ordered?

We will notify you of any Auto Ship/Subscription items unavailable on the day scheduled to be shipped. We continue to attempt to fulfill the order until the product becomes available, and we have shipped the item to you. If the item does not...

How are discounts calculated for Auto Ship/Subscription items?

The discount you receive for your Auto Ship/Subscription will be calculated using StateLineTack.com’s regular price for the item on the day each shipment is processed, less your Auto Ship/Subscription discount (some exclusions apply). Therefore,...